Returns & Refunds

At despetitsclothing.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free returns and refunds policy subject to the following terms and conditions:

1. Returns Eligibility:

• Items must be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Items must be returned in their original packaging.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at [insert contact email or contact form link] to request a return authorization.
• Pack the item(s) securely in the original packaging or a suitable alternative.
• Include the original packing slip or a copy of your order confirmation email with the return shipment.
• Ship the package to the address provided by our customer support team.

3. Refunds:

• Once we receive your return and verify that it meets our return eligibility criteria, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to [insert number of days] business days for the refund to appear in your account, depending on your bank or credit card provider's processing times.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).
• We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment, as we cannot be held responsible for lost or damaged return packages.

5. Exchanges:

• We do not offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will work with you to resolve the issue as quickly as possible.

7. Policy Updates:

• We reserve the right to update or modify our Returns & Refunds Policy at any time without prior notice. Any changes to our policy will be reflected on this page.

If you have any questions or concerns about our Returns & Refunds Policy, please contact us.